On this page you will find frequently asked questions that we receive from customers. Hopefully this answers your question.
If your question is not listed, we can of course always be approached personally.
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Do you want personal contact? Go to our contact page
Frequently Asked Questions:
Q: “What are the shipping costs”
Free shipping for all orders
Q: “Which countries do you ship to”
We ship to all European countries. For countries outside Europe, please contact us.
Q: “Can I return the product?”
That is possible. Read our return policy
Q: “What country are you based in?”
Our company is 100% Dutch.
Q: "Can I also view the products in a showroom?"
Unfortunately it is not possible to visit us.
Q: "Can I also pick up my order?"
Unfortunately, it is not possible to pick up an order. We can only deliver to an address of your choice.
Q: "What is the delivery time?"
The delivery time is indicated with the product. Usually you can count on a delivery time of 2-6 working days.
Q: "How do I know when the order will be delivered?"
You will receive a track & trace code by email as soon as your order has left our warehouse.
Q: “Why do you have a bird as your logo?”
Free as a bird is our motto!
